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Transition and Transformation Services
To transition services is a complex process involving many issues. When outsourcing to ES, you gain the benefit of our qualified transition professionals and their dedication and experience in providing fully scalable project management capabilities. Using ES’s methods, these are some of the key project benefits we are able to offer:
To transition your IT service delivery, whether directly from your internal IT organisation or from another service provider, is a critical effort with potentially significant impact on your operations. To manage the risks, IBM takes a stringent, unwavering approach to transitions, executing them in a non-disruptive and responsive manner, always geared to managing any issues that might arise. Depending on your specific objectives, ES can also carry out transformation initiatives to help ensure your IT Services meet your business requirements. Sometimes, these initiatives can be carried out in conjunction with the transition to achieve your objectives sooner or they can follow the successful completion of transition. Regardless of the scope, IBM will develop and assure detailed plans and costs to deliver the agreed solution.The execution of a transition and transformation plan is supported by ES’s worldwide methodologies and processes, drawing on extensive experience and focusing on areas such as: human resources, people and cultural change, supplier management, security assessment, IT infrastructure service readiness, application management readiness and handover coordination. Summary
There are risks associated with every transition. But through our risk management approach, we aim ensure that all risks are identified and mitigation plans are put in place. Risk analyses and containment plans address all aspects of a project, and include elements such as:
Over the years, ES has undertaken a large number of outsourcing engagements and is able to bring this experience to bear on the project.
What is it ?
Our Value proposition
To transition services is a complex process involving many issues. When outsourcing to ES, you gain the benefit of our qualified transition professionals and their dedication and experience in providing fully scalable project management capabilities. Using ES’s methods, these are some of the key project benefits we are able to offer:
- •Risk is managed more effectively because the project is properly defined within your business environment and threats are clearly identified and mitigation plans developed.
- •Productivity is increased through a clear definition of roles, responsibilities and deliverables. This gives a faster start up, less rework and more productive time in the project.
- •Communication is easier and clearer using IBM’s teaming and comprehensive communications approach.
To transition your IT service delivery, whether directly from your internal IT organisation or from another service provider, is a critical effort with potentially significant impact on your operations. To manage the risks, IBM takes a stringent, unwavering approach to transitions, executing them in a non-disruptive and responsive manner, always geared to managing any issues that might arise. Depending on your specific objectives, ES can also carry out transformation initiatives to help ensure your IT Services meet your business requirements. Sometimes, these initiatives can be carried out in conjunction with the transition to achieve your objectives sooner or they can follow the successful completion of transition. Regardless of the scope, IBM will develop and assure detailed plans and costs to deliver the agreed solution.The execution of a transition and transformation plan is supported by ES’s worldwide methodologies and processes, drawing on extensive experience and focusing on areas such as: human resources, people and cultural change, supplier management, security assessment, IT infrastructure service readiness, application management readiness and handover coordination. Summary
There are risks associated with every transition. But through our risk management approach, we aim ensure that all risks are identified and mitigation plans are put in place. Risk analyses and containment plans address all aspects of a project, and include elements such as:
- •Financial impact;
- •Schedule impact;
- •Quality impact.
Over the years, ES has undertaken a large number of outsourcing engagements and is able to bring this experience to bear on the project.
What is it ?
- An outsourcing contract typically consists of three distinct phases of service delivery referred to as: Transition,Transformation and Steady State.
- The transition phase covers the standard activities involved in EXECUTIVE SOLUTIONS taking over service delivery responsibility from either your
- of the IT support and management environment, set up of workplace logistics, as well as any interim processes and tools necessary to enable the changeover. Transition can also involve the transfer of your staff to EXECUTIVE SOLUTIONS, a move that must be handled with great care and sensitivity.
- Following the successful completion of transition, the transformation phase describes jointly agreed optional projects undertaken to enhance the technical and business
- environment to an agreed level. Transformation is managed as a series of projects in parallel with EXECUTIVE SOLUTIONS delivering the steady-
- state services. In some cases, where business imperatives require it, the transformation can be run in parallel with transition.
- The projects undertaken during transformation are described as either standard or customised. Standard transformation encompasses the activities undertaken to evolve from your existing environment to the environment required for EXECUTIVE SOLUTIONS to achieve the agreed improvements. Typically, this involves
- adopting appropriate EXECUTIVE SOLUTIONS processes and tools. The scale of transformation varies from client to client, but it is generally during this phase that EXECUTIVE SOLUTIONS is able to start to deliverthe agreed service improvements and productivity gains. While the planning for transformation starts shortly after contract signing, the activities involved in achieving transformation can continue over a longer period of time depending on your business requirements.
- Sometimes it can be necessary to include additional customised transformation projects to achieve the agreed solution and targeted environment. Since the scope and size of customised transformation projects vary significantly, so will the solution, costs and implementation timeframe. For a successful outcome, EXECUTIVE SOLUTIONS’s approach to transition and transformation is to:
- Commence planning as soon as possible
- Develop a practical solution designed to minimise risk;
- Make minimal changes during the service take-up phase;
- Use a phased approach to allow measurement and quality of transition deliverables;
- Carry out comprehensive testing prior to handover;
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Break the project down to logical sub-projects to maintain control and manage risk.
When does Transition and Transformation occur? - In an outsourcing project, the transition phase takes place in the period between contract signing and service start-up.
- Transformation (broken into standard and customised projects) typically starts at the successful completion of transition and ends when your environment has reached the desired state.
Our Value proposition
- In charge of the transition and transformation of projects , we ensure that the goals are achieved in accordance with budget, deadline and quality.
- We ensure e.g. the design, planning and implementation of the transition and transformation project, up.
- We manage the T&T projects based on project management methodologies
- Executive Solutions recommends you the right project methodology with the right Business Expert experienced in any of the following project management methodologies e.g. : PM Bok – Adaptive Project Framework -Crystal Methods - Agile Software Development - Dynamic Systems Development Model (DSDM) - Extreme Programming (XP) - Feature Driven Development (FDD) - Information Technology Infrastructure Library (ITIL) - Joint Application Development (JAD) - Lean Development (LD) - PRINCE2 - Rapid Application Development (RAD) - Rational Unified Process (RUP) - Scrum - Spiral - Systems Development Life Cycle (SDLC) - Ten Step Project Management Process -Waterfall (a.k.a. Traditional)
- We staff only when and where needed, without long-term obligations and at optimal costs.
- Unique within the competitive environment, the majority of Executive Solutions executives are certified Project Management Professionals (PMPs), a designation awarded by the Project Management Institute (PMI).
- We can help to define the Statements of Work, measurable milestones, quality gates and delivrables to ensure acceptance (sign off) by customer. Implementing and establishing SLA's within the framework of the contract.
- Setting-up on-going communication and reporting according to communication plan and relationships
- Reporting.
Monitors the overall progress of the program, ensuring that clear and concise
status reports are available to the steering board and that issues are escalated
properly
- Building and maintaining relationship with Service Delivery community to align the strategy for on-going service delivery.
- Implement Change board and Change management approach Scope & Change Control. Leads the establishment of the change control processes for each project against agreed baseline plans and ensures it is maintained. Acts as an influencing partner at top executive level in agreeing a programs scope that balances interests
- Remediation
or Identifying and eliminating problems, collecting relevant information from
different sources; developing alternative procedures and decisions on the basis
of logical assumptions.
- Budget
Management. Manages the agreed program’s budget, ensuring that
financial impacts are clearly visibleTeam
Management. Assembles, organizes and leads successfully a
multi-talented team, including project managers capable of achieving the
programs objectives
- Stakeholder Management. Leads the communication to all stakeholders. Includes stakeholders in program's definition and on-going decisions to ensure that expectations and program deliverables are aligned
- Issue and Risk Management. Manages the risks to the programs successful outcome, ensuring that an effective risk assessment and risk mitigation plan(s) is/are in place for each project in the program and paying particular attention to the inter-dependencies between projects. Proactively manages potential personnel and business issues
- Meeting
Customer Expectations. Ensures that the quality of programs results is as
agreed in the program plan. Agrees the technical and quality strategy with
appropriate members of the steering board and ensures that regular quality
reviews are established
- Handover projects from transition & transformation to steady state operations.
- Knowledge
Sharing. Contributes to a proper knowledge transfer and
skills development within their professional community, including coaching and
guiding other project managers
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